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Elevate your support knowledge to the next level,
and onboard your team to the process,
all with a one-click-install of the xFind app
Select an xFind product below to learn more.
One-click to attach the item xFind retrieved to the case for later use
One-click to note which item xFind retrieved helped you on this case
Simply flag the item or note a fix, and follow up on the xFind dashboard
xFind dynamically scans every case as it progresses and automatically presents the precise information your agents need, all before they even read the case. Using similar past cases, KB articles, and other knowledge integrations, xPlore instantly surfaces only the most relevant information and identifies your knowledge gaps.
Using all data from your support cases - and without requiring tedious tagging - xTend reveals what issues your customers actually have, analyzing and highlighting the most critical issues for your company inreal-time. xTend uses support data to flag and analyze the most critical issues for your company and provides actionable insights for proactive support, success and product teams.
xPerience Portal Search enables customers to reach the knowledge they need, from across all of your relevant knowledge sources, on their own, by simply describing their issues in free text. xFind uses customers’ free-text to provide precise article recommendations from your knowledge base.