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From searchless knowledge discovery to
business impact dashboards -
xFind is redefining how support and product teams work.
Select an xFind product below to learn more.
xFind dynamically scans every case as it progresses and automatically presents the precise information your agents need, all before they even read the case. Using similar past cases, KB articles, and other knowledge integrations, xPlore instantly surfaces only the most relevant information and identifies your knowledge gaps.
Using all data from your support cases - and without requiring tedious tagging - xTend reveals what issues your customers actually have, analyzing and highlighting the most critical issues for your company inreal-time. xTend uses support data to flag and analyze the most critical issues for your company and provides actionable insights for proactive support, success and product teams.
xPerience Portal Search enables customers to reach the knowledge they need, from across all of your relevant knowledge sources, on their own, by simply describing their issues in free text. xFind uses customers’ free-text to provide precise article recommendations from your knowledge base.
xFind uses the highest-quality security frameworks to ensure you
and your customers’ data are safe and secure.
