xFind accompanies the agent throughout a ticket, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen
Receive a customer inquiry
xFind presents smart suggestions
Click and serve in seconds
Powered by your knowledge systems
Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers
Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance
Relevance engine – indicate highly relevant information
80% accuracy and improving, xFind, like a pair of jeans, improves with use.
Customers are accustomed to quick, accurate answers with minimal human interaction. Yet some inquiries still require human analysis by support/success agents. xFind empowers support agents to perform at the highest level, and removes customer frustration even in the hardest cases to crack.
When working on a chat, xFind pushed me an old ticket dealing with the same issue, I found the solution to the problem in the internal comments of that ticket
I was working on a ticket dealing with a new product feature I didn’t know much about. Rather than spend time searching for the relevant articles, xFind served them to me with one click