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Better Support.
Better Insights.
Better Business.

xFind’s breakthrough no-search, no-tag, no-friction
Contextual Intelligence platform redefines customer support with faster case resolution and actionable insights to take your product and business to the next level.

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Premium support teams are using xFind

xPlore

Deliver world-class support with Automatic Knowledge Discovery.

xFind dynamically scans every case as it progresses and automatically presents the precise information your agents need, all before they even read the case. xPlore surfaces only the most relevant information to solve cases better and more quickly.

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xTend

Turn real customer pain into product updates and business growth.

Using all data from your support cases - and without any tedious, manual tagging - xTend reveals critical trends and product issues that are key to reducing support volume and improving your product and business.

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xPerience

Go beyond keywords for a seamless Community Search experience.

xPerience Portal Search allows your customers to describe what they really need as if they were simply discussing their issue with a colleague, analyzing this free-text to provide precise and specific article recommendations.

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Better support
Better products
Happier customers

What they’re saying

Our customers are at the center of everything we do. Don’t take our word for it, read what our customers have to say!

“Saves me so much time”

“Our DNA is optimizing work processes through innovation. This is exactly what we love about xFind – it allows us to be way more productive with the team we already have.”

Nadav Aloush

Sr. Director of Customer Support, Kryon Systems

“Goodbye manual search!”

“xFind helps to improve the productivity and satisfaction of our support teams, and in turn improves the quality of our customer care. xFind is a pleasure to work with and we continue to see the positive impact it has on the success of our customer support organization.”

Yaniv Peeri

VP, Technical Customer Support, Customer Experience, Kaltura

“Goodbye manual search!”

“xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time. In the first 6 months we’ve used xFind, support ticket response times have decreased by 12%”

Keith De-Lin

Director of Technical Services, Innovid

“Goodbye manual search!”

“Since the implementation of xFind with our entire support team, we evidenced a dramatic reduction of about 25% in the time our agents spend on tickets. xFind is able to precisely retrieve the correct answer practically every time, including knowledge pieces hardly utilized before.”

Ran Erman

VP Customer Experience,
Mend

“Goodbye manual search!”

“Support technicians spend 52% of their time identifying and researching customer problems, this can be dramatically reduced with proactive search embedded into their screen.”

John Ragsdale

Vice President of Technology Research, TSIA

Interested in integrating xFind
into your organization?

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Rest easy with enterprise-grade security

xFind uses the highest-quality security frameworks to ensure you
and your customers’ data are safe and secure.

ISO 27001 Certified

GDPR Compliant

SOC2 Pending

End to End Encryption