xFind accompanies the agent throughout the case, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen.
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Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers
Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance
Relevance engine – indicates highly relevant information, and avoids presenting non-relevant information
Up to 90% precision, 4.8x the accuracy of similar solutions, on complex information as well
xFind is the only search solution which presents users with relevant information items, based on full contextual real-time analysis of the entire case they are working on, rather than simply relying on keyword searches and past clickthrough data. This means we are the only solution where you can achieve reliable results from day-1, across all your knowledge sources.
In the 6 months we've used xFind, support ticket response times have decreased by 12%
xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time