In the 6 months we've used xFind, support ticket response times have decreased by 12%
Since the implementation of xFind with our entire support team, we evidenced a dramatic reduction of about 25% in the time our agents spend on tickets
Support technicians spend 52% of their time identifying and researching customer problems, this can be dramatically reduced with proactive search embedded into their screen
xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time
xFind is able to precisely retrieve the correct answer practically every time, including knowledge pieces hardly utilized before
Providing employees with intelligent search boosts post-interaction CSAT scores, and lowers Customer Effort scores
Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers
Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance
Relevance engine – indicates highly relevant information, and avoids presenting non-relevant information
Up to 90% precision, 4.8x the accuracy of similar solutions, on complex information as well
With its AI-based Proactive Knowledge Retrieval technology, xFind redefines the concept of “enterprise search”, ensuring that the most accurate and relevant information across all enterprise data sources finds the user at the right time and with the right context.
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xFind is the only search solution which presents users with relevant information items, based on full contextual real-time analysis of the entire case they are working on, rather than simply relying on keyword searches and past clickthrough data. This means we are the only solution where you can achieve reliable results from day-1, across all your knowledge sources.
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