Accelerate your
customer support

xFind's proactive Deeptext search finds the solution info across all sources, and presents it in real-time on the case. Less searching, more solving.

3 day setup

50% more case deflection

30% lower time to resolution

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Don't search for knowledge,
let your knowledge find you

xFind accompanies the agent throughout the case, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen.

Receive a customer inquiry

xFind presents relevant info

Click and serve in seconds

Integrations

Powered by your knowledge systems

“Cold start”

Value from day-1, no need for  tagging or training

One-click-install

Salesforce & Zendesk apps

Security

ISO 27001 and GDPR compliant

Proven Technology

Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers

Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance

Relevance engine – indicates highly relevant information, and avoids presenting non-relevant information

Up to 90% precision,  4.8x the accuracy of similar solutions, on complex information as well

What sets xFind apart?

xFind is the only search solution which presents users with relevant information items, based on full contextual real-time analysis of the entire case they are working on, rather than simply relying on keyword searches and past clickthrough data. This means we are the only solution where you can achieve reliable results from day-1, across all your knowledge sources.

Let’s get started

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