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xFind’s breakthrough no-search, no-tag, no-friction
Contextual Intelligence platform redefines customer support with faster case resolution and actionable insights to take your product and business to the next level.
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xFind dynamically scans every case as it progresses and automatically presents the precise information your agents need, all before they even read the case. xPlore surfaces only the most relevant information to solve cases better and more quickly.
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Using all data from your support cases - and without any tedious, manual tagging - xTend reveals critical trends and product issues that are key to reducing support volume and improving your product and business.
Learn MorexPerience Portal Search allows your customers to describe what they really need as if they were simply discussing their issue with a colleague, analyzing this free-text to provide precise and specific article recommendations.
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Our customers are at the center of everything we do. Don’t take our word for it, read what our customers have to say!
“Our DNA is optimizing work processes through innovation. This is exactly what we love about xFind – it allows us to be way more productive with the team we already have.”
“xFind helps to improve the productivity and satisfaction of our support teams, and in turn improves the quality of our customer care. xFind is a pleasure to work with and we continue to see the positive impact it has on the success of our customer support organization.”
“xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time. In the first 6 months we’ve used xFind, support ticket response times have decreased by 12%”
“Since the implementation of xFind with our entire support team, we evidenced a dramatic reduction of about 25% in the time our agents spend on tickets. xFind is able to precisely retrieve the correct answer practically every time, including knowledge pieces hardly utilized before.”
“Support technicians spend 52% of their time identifying and researching customer problems, this can be dramatically reduced with proactive search embedded into their screen.”
xFind uses the highest-quality security frameworks to ensure you
and your customers’ data are safe and secure.
