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Supercharge every customer interaction
with conversational knowledge
Improve support agent efficiency with precise, contextual answers on every case.LEARN MORE ➝
Equip your customers to help themselves with accurate, reliable answers in seconds.LEARN MORE ➝
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“Our DNA is optimizing work processes through innovation. This is exactly what we love about xFind – it allows us to be way more productive with the team we already have.”
“xFind helps to improve the productivity and satisfaction of our support teams, and in turn improves the quality of our customer care. xFind is a pleasure to work with and we continue to see the positive impact it has on the success of our customer support organization.”
“xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time. In the first 6 months we’ve used xFind, support ticket response times have decreased by 12%”
“Since the implementation of xFind with our entire support team, we evidenced a dramatic reduction of about 25% in the time our agents spend on tickets. xFind is able to precisely retrieve the correct answer practically every time, including knowledge pieces hardly utilized before.”
“Support technicians spend 52% of their time identifying and researching customer problems, this can be dramatically reduced with proactive search embedded into their screen.”
When you deliver knowledge without friction and empower customers to troubleshoot their own issues, you slash the time it takes to resolve customer tickets and turn enterprise support into a delight, not a disaster.
xFind uses the highest-quality security frameworks to ensure you
and your customers’ data are safe and secure.