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Working for so many years in customer facing roles of B2B companies, we were inspired by our own frustrating experiences regularly sifting through massive amounts of scattered data just to be able to provide an accurate answer to customers, service reps, and partners, so we set out to transform how knowledge is accessed.
xFind’s mission is to bring to life organizational knowledge, by utilizing the outstanding AI-based technology our team of data scientists has developed in the last couple of years. Our first goal is to supercharge every customer interaction with most applicable knowledge. xFind utilizes advanced AI techniques – among them GPT and NLP – to generate and extract knowledge from organizational sources such as Salesforce, Jira, Confluence and Slack; it then delivers answers with the highest confidence via any customer facing system, including CRMs, customer portals and chatbots, while abiding by enterprise security and privacy rules.