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Support teams interact with more customers than nearly anyone else in the organization, and are exposed to so much information about how customers interact with their product: what are the friction points, how onboarding is working, and more. Yet in spite of that, most support organizations are seen as a cost center, rather than a strategic engine of corporate growth. It’s no wonder when they are limited by knowledge blind spots where they have little insight into the true Voice of their Customers (VoC), and end up spending more than 40% of their time searching for knowledge.
In this webinar, Sariel Moshe, Chief Product Officer at xFind talks to John Ragsdale, VP of Technology Ecosystems at TSIA, about using automated knowledge retrieval and topic detection to restore support agents’ superpowers and boost customer experience across the enterprise.
In this webinar, you will learn: