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Support agents are superheroes! Their superpower? Uncovering blind spots and connecting scattered information into a coherent picture of the Voice of the Customer (VoC).  

Support teams interact with more customers than nearly anyone else in the organization, and are exposed to so much information about how customers interact with their product: what are the friction points, how onboarding is working, and more. Yet in spite of that, most support organizations are seen as a cost center, rather than a strategic engine of corporate growth. It’s no wonder when they are limited by knowledge blind spots where they have little insight into the true Voice of their Customers (VoC), and end up  spending more than 40% of their time searching for knowledge.

In this webinar, Sariel Moshe, Chief Product Officer at xFind talks to John Ragsdale, VP of Technology Ecosystems at TSIA, about using automated knowledge retrieval and topic detection to restore support agents’ superpowers and boost customer experience across the enterprise. 

In this webinar, you will learn:

• How support teams can become growth engines
• How multi-model analysis and AI can automate knowledge retrieval and close knowledge gaps
• How proactive support can cut churn, boost upsell opportunities and product quality
• Why current manual search is ineffectual and creates blind spots
• How xFind’s automated knowledge retrieval ensures relevant content gets found and issues are resolved more quickly