According to the TSIA*, support reps spend 40% of their time searching for information, through 7-13 different knowledge sources to find that information! This has a severe impact on the bottom line for most support teams – sub-optimal resolution time and customer satisfaction.
xFind presents the support rep with the information needed to solve the case automatically, from all relevant knowledge sources, based on the updated content of the case. Sources may include similar relevant past cases, internal and external knowledge articles, IT tickets and more.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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