According to the TSIA*, support reps spend 40% of their time searching for information, through 7-13 different knowledge sources to find that information! This has a severe impact on the bottom line for most support teams – sub-optimal resolution time and customer satisfaction.
xFind presents the support rep with the information needed to solve the case automatically, from all relevant knowledge sources, based on the updated content of the case. Sources may include similar relevant past cases, internal and external knowledge articles, IT tickets and more.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Receive a customer inquiry
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Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Support teams are constantly chasing a growing number of incidents and the expectations of their customers.
On the other side, customers would many times rather be able to solve their issues on their own, rather than connect the support team.
xFind helps both sides, by increasing proactive self-service on the customers side ("case deflection").
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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